Last updated: October 1, 2026
Service Fee
Our service fee is $149.00 USD per request. This fee covers our processing, preparation, and submission services. Payment is required before your request is processed. All payments are handled securely through Stripe.
Authorization Form Requirement
To comply with the Privacy Act of 1974 (5 U.S.C. § 552a), a signed Authorization for Release of Military Records form is required before we can submit your request to the National Personnel Records Center (NPRC). This form authorizes DD214 Assist to act on your behalf in preparing and submitting your records request.
After payment is received, you will be sent an authorization form to sign electronically. Your request cannot be submitted to the NPRC until this signed form is received. Failure to complete and return the authorization form within 30 days of payment does not entitle you to a refund, as our team has already begun processing your request and preparing your submission.
By completing payment, you acknowledge and agree that signing the authorization form is a required step in the service process.
Refund Policy
Because our service involves processing and submitting your request to a government agency, refunds are handled as follows:
- Before submission: If we have not yet submitted your request to the NPRC, you may request a full refund by contacting us within 48 hours of payment.
- After submission: Once your request has been submitted to the NPRC, no refund will be issued as the service has been rendered.
- Failure to provide authorization form: If you do not return the required signed authorization form, no refund will be issued as our team has already performed preparatory work on your behalf.
- Duplicate requests: If you accidentally submitted a duplicate request, contact us immediately and we will issue a refund for the duplicate.
To request a refund, contact us through our Contact Us page with your confirmation number.
Processing Times
We submit requests to the NPRC on your behalf, typically within 1–3 business days of payment. Once submitted, the NPRC's processing time is outside our control and typically takes 4–10 business days, but can take longer depending on the NPRC's current workload and the complexity of your request. We make no guarantee of specific delivery times.